Retail and Customer Service

About This Program

An 8‑week, full‑time training program designed to build strong foundational skills for customer service and retail roles. The program provides hands‑on learning in key essential employability skills, including communication, teamwork, problem‑solving, and self‑confidence.

Participants also receive 80 hours of paid internship experience at the GLOW store, allowing them to apply newly developed skills in a real workplace setting. This program is in partnership with Centennial College.

The training program also includes:

Visual merchandising
Health and safety
Loss prevention
Customer service and Sales
Soft skills development: communication, teamwork, and self‑confidence.

For more information, email or call 416-422-2591 ext 224.

Program Details

This program is offered in April, September, February.

Duration: 8 weeks + 80 hours of paid internship for eligible participants

Eligibility: Racialized newcomers, CLB 5+

Format: Hybrid (Zoom)

Location: 44 Mobile Drive, Toronto, ON

APPLY NOW

Note that due to the classroom sizes and high volume of applicants, not all applicants are guaranteed a spot in the program.

Funded by Caring Foundation & PVH.

“The most important outcome shared is that program participants were able to establish a social connection, since the number one obstacle they face is isolation upon arriving to Canada. Apart from this we offered much needed winter clothing to support all the individuals, and two men were able to get business suits for their job interviews through our New Circles Suits Program for men.”

– Former graduate

More Skills Training Programs

Two women filing a promotional video on a mobile device

Entrepreneurial Workshops

New Circles understands the barriers that newcomer women face, including a lack of knowledge of small business and entrepreneurship structure in Canada. We will help you build social networks and build your business plan.

Entrepreneurial Workshops