Mission
To create new circles and successful beginnings by providing clothing, connections and programs to individuals and families in need.
Vision
A world where the provision of basic needs is the stepping stone to empowerment.
Values
Respect – To demonstrate respect for the people we serve and the partners with whom we work
Caring – To welcome, support and enrich the lives of everyone in the New Circles community
Integrity – To create a safe, non-judgemental environment that ensures honest and open communication with all our stakeholders, while maintaining client confidentiality
Stewardship – To responsibly and efficiently manage the assets entrusted to us by our donors and volunteers
Strategic Priorities, 2019 – 2022
- Optimize the GLOW experience and platform
- Grow our employment skills and social integration programs
- Evolve our services through external collaboration
- Enhance our organizational capacity
- Ensure our financial resilience and sustainability
Detailed Strategic Priorities, 2019 – 2022
1. Optimize the GLOW impact, experience and platform by
- Continuing focus on operational excellence
- Reviewing our policies for client eligibility, catchment area and hours of operation
- Increasing the number of clients served to align with capacity
- Improving clothing donor engagement
- Pursuing fashion and design collaborations
- Securing partners for new clothing donations
- Building a stronger connection between volunteer program and GLOW operations
2. Grow our employment skills and social integration programs by
- Improving linkages for GLOW clients to our other programs and services
- Providing settlement support through case management and groups that offer skill building and community development in a diverse setting
- Providing a continuum of employment-oriented services at multiple levels, focusing on soft skills, language skills and job readiness
3. Work with others to evolve our services by
- Seeking and evaluating opportunities for linkages and coordination with partners in our community
- Developing pilot programs to identify potential new working relationships
- Exploring program/service integration to offer service continuum, operational efficiencies and optimum services and programs
- Engaging actively with the development of the proposed Victoria Park hub
4. Enhance our organizational capacity by
- Investing in technology to enhance productivity, support growth within our current location and improve the client experience
- Enabling the growth and development of our staff through best operating practices, innovative training and leadership development opportunities
- Continuing to build on our volunteer workforce by attracting and retaining a strong and diversified cohort of highly engaged volunteers
- Creating a culture of both collaboration and accountability among all staff and volunteers
- Creating alternate volunteer opportunities outside of GLOW
- Continuing effective outreach activities and practices
5. Ensure financial resilience and program sustainability by
- Ensuring donor retention through ongoing communication and engagement activities
- Exploring new and alternate sources of funding
- Pursuing government funding, directly or within partner relationships
- Creating coherent, compelling communications that convey our impact and tell our client success stories